This document is not filed, it is concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, it does not refer to a code of conduct.
In case you have any questions regarding the operation of the webshop, the ordering and the delivery process, you can get into contact with us at the contact details provided under menu item contact us.
The scope of this General Terms and Conditions cover the legal relationships created on the service provider’s website (https://globero.hu) and its subdomains.
Details of the Service provider:
Name of Service provider: Globero Ltd.
Official seat of Service provider: 28-30. /E. 2nd floor/ 3 Józsefhegyi utca. 1025 Budapest
Contact details of the service provider, regularly used e-mail address for contact with customers: rendeles@globero.hu
Phone number: +36 30 898 9547 (Mo-Fr: 8 am -4 pm)
Company registry nr.: 01-09-292960
Tax ID.: 25298134-2-41
Name of the authority registering in the register: Budapest Metropolitan Court as Court of Registration
Data Protection Registry Number: Under Request
Language of contract: Hungarian
Name, address, email address of the hosting service provider: DotRoll Ltd. (3-5 Fogarasi út, 1148 Budapest; support@dotroll.com)
1. Basic provisions:
1.1. Issues not regulated in this Policy and for the interpretation of this Policy are governed by Hungarian law, with particular regard to Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services, information society services (El.comm. Act), as well as the relevant provisions of Government Decree 45/2014 (II. 26.) on the detailed rules for contacts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any special clause.
1.2. This Policy is effective from March 15, 2017 and will remain in force until revoked. The Service Provider is entitled to unilaterally amend the Policy. The Service Provider shall publish the amendments on the relevant websites 11 (eleven) days prior to date they enter into force. Regarding the use of the websites, users shall accept that they are automatically subject to all regulations regarding the use of the websites.
1.3. If a user enters the webshop operated by the Service Provider or reads its contents in any way – even if he / she is not a registered user of the webshop, he / she acknowledges the Policy as binding on himself. If the User does not accept the terms therein, he / she is not entitled to view the contents of the webshop.
1.4. Service Provider reserves all rights to the Webshop’s website, any details thereof, and the content appearing on it, as well as the distribution of the Website. No part of the content of the webshop is allowed to be downloaded, stored, processed and sold without the written consent of the Service Provider.
2. Registration / Purchase
2.1 By purchasing / registering on the Website, the User declares that he / she has read and accepted the terms of this GTC and the Privacy Policy published on the Website and agrees to the data processing.
2.2 User is obliged to provide his / her own true data during the purchase / registration. In case of false or other personal data provided during the purchase / registration, the resulting electronic contract is null and void. Service Provider excludes its contractual liability if the User uses the services on behalf of another person and with the personal details of another person.
2.3 Service Provider shall not be held liable for any delay or other problems or errors caused by the incorrect and / or inaccurate data provided by the User.
2.4 Service Provider shall not be liable for any damages arising from the User’s forgetting of his / her password or becoming available to any unauthorized person for any reason not attributable to the Provider.
3. Scope of Products and services available for purchase
3.1. Products displayed can be ordered online and / or by phone. The prices displayed for the products are in HUF; they include the statutory VAT, but do not include the home delivery fee. No additional packaging costs will be charged.
3.2. In the webshop, the Service Provider provides the products’ name and description in detail, and displays a photo of the products. The images shown on the product data sheet may differ from the actual ones, and in some cases may only serve as illustration. We shall not take responsibility for any differences in the image displayed in the webshop and the actual appearance of the product concerned.
3.3. If a promotional price is introduced, Service Provider shall inform the Users fully about the promotion and its exact duration.
3.4. If, despite all due diligence of the Service Provider, a wrong price is displayed in the Webshop, especially with regard to a wrong price obviously different from the generally accepted or estimated price of the product, the Service Provider shall not be obliged to deliver the product at the wrong price, but may offer the delivery at the right price.
3.5. Pursuant to Act V of the Civil Code of the Year 2013 (Civil Code), a contract is created by the mutual and unanimous consent of the parties. If the parties are unable to agree on the terms of the contract, the contract cannot be deemed valid, involving rights and obligations.
4. How to order
4.1. After registering, the user logs in to the webshop / or can start the order without registration as well.
4.2. User sets the number of items of a product or products to be purchased.
4.4. You can place an additional product in the shopping cart in the same way. If you do not want to buy any additional products, you should check the number of items you want to buy. Click the “Delete – X” icon to delete the cart contents. After finalizing the quantity, the contents of the cart are automatically updated. If this failed to happen, click the “Update Basket” icon.
4.5. The user selects the billing and shipping address and then the means of shipping / payment which are as follows:
4.5.1. Payment methods:
Collect on delivery
Prepayment
4.5.2. Shipping Cost:
The exact shipping costs and means are listed in the Webshop Shipping Conditions menu item, which is available at: https://globero.hu/szallitasi-feltetelek/
4.7. The total amount to be paid includes all costs based on the order summary and confirmation letter. The invoice, the information on the right of withdrawal and the guarantee document are included in the package. Users are obliged to check the package at delivery in the presence of the delivery person and in case of any damage to the products or packaging, to request the recording of the relevant protocol, in case of damage to the package is not obliged to take over the consignment. Subsequent, complaints without the relevant will not be accepted by the Service Provider! Consignments are delivered on working days between 8 am to 5 pm.
4.8. After entering the data concerned, the User can send his / her order by clicking on the “order / sending order” button, but before that you can check the data provided once again or send a comment with your order or send us an e-mail with any other request related to the order.
4.9. How to correct data entered incorrectly: Users can always go back to the previous stage before completing the ordering process, where he can correct the data entered.
4.10. After receiving the order, the user will receive a confirmation e-mail including the delivery fee in addition to the product ordered. If this confirmation is not received by the User within a reasonable time, depending on the nature of the service, but not later than 48 hours after the order has been placed by the User, the User shall be exempted from the binding or contractual obligation. The order and its confirmation shall be considered as received by the Service Provider or the User when it becomes available to them. The Service Provider excludes its confirmation responsibility if the confirmation does not arrive on time because the User has given a wrong e-mail address during registration or cannot receive a message due to the fact that the storage space of his or her account is full.
5. Processing the order and performance
5.1. Orders are processed during working hours. It is also possible to place an order outside the time specified for processing the order; if it is done after the end of the working time, it will be processed the next day. In any case, the Service Provider will confirm by electronic means when it can fulfil your order.
5.2. General deadline for performance is within 5 working days from confirmation. If the Service Provider and the User have not agreed in the time of performance, the Service Provider shall be obliged to perform the contract by the time or before the time included in the notice of the User, or in the absence such a notice, according to the contract, within thirty days of the date when the order was received by the Service provider.
5.3. If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the User and refund the amount paid by the User immediately, but no later than within thirty days. The performance of this obligation shall not make the Service Provider exempt from other consequences of breaching the contract.
5.4. Service Provider shall not be liable for any changes in the technical or other descriptions, without prior notice due to the supplier or to reasons beyond its control. Service Provider reserves the right to refuse confirmed orders in whole or in part. Partial performance may only take place after consultation with the User!
6. Right of withdrawal
6.1. In accordance with Directive 2011/83 / EU of the European Parliament and the Council and pursuant to the Government Decree 45/2014 (II.26) on the detailed rules for contracts between consumers and businesses, Users may withdraw from the contract within 14 days of receipt of the products ordered without giving any reason, or return the products ordered. In the absence of this information document, Users are entitled to exercise their right of withdrawal for 1 year.
6.2. The period for exercising the right of withdrawal shall expire after 14 days from the date when the User or a third party other than the carrier indicated by the User receives the product.
6.3. The cost of returning the product must be borne by the consumer, and the company has not undertaken to bear this cost.
6.4. In the case of exercising the right of withdrawal, the User shall not incur any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from improper use.
6.5. A User is not entitled for the right of withdrawal in the case of a non-pre-fabricated product that has been made according to the consumer’s instructions or at the specific request of the user or for a product that is clearly customized to the consumer.
6.6. Service Provider shall refund the amount paid by the User to the User, including the shipping cost, immediately, but not later than within 14 days after the return of the product.
6.7. We will use the same payment method as the payment method used in the original transaction, unless the User expressly consents to the use of another payment method; due to the application of this refund method no additional costs will be charged to the User.
6.8. User shall return the goods without any undue delay, but not later than 14 days from the date of sending the notice of withdrawal to the Service Provider or at the Service Provider’s address.
6.9. User shall respect the deadline if he or she returns or hands over the product (s) before the 14-day period expires.
6.10. The consumer shall only bear the direct cost of returning the product, unless the company has undertaken to bear this cost.
6.11. User shall only be held liable for any depreciation in the Goods if it has been caused by a treatment other than that necessary to determine the nature, characteristics and functioning of the Goods.
6.12. Service Provider may withhold the refund until the goods (s) have been returned or the User concerned has provided evidence that they have been returned: the earlier date of the two shall apply.
6.13. If a User wishes to exercise his / her right of withdrawal, he or she may indicate this through one of the Service Provider’s contacts in writing or by telephone. When the notification is sent by post, the date of sending, while in case of phoning, the date of the phone call will be taken into account. In the case of using postal service for notification, the Service Provider accepts registered letters or postal parcels. User s can return the product ordered to the Service Provider by mail or courier service.
6.14. Users must pay particular attention to the proper use of the Product, as Users shall be responsible for the compensation for any damage resulting from improper use. Service Provider shall return the purchase price of the product to the bank account number specified by the User, together with the shipping cost within fourteen days after the return of the product.
6.15. Government Decree 45/2014 (II.26) on the detailed rules for contracts between consumers and businesses is available here.
6.16. Directive 2011/83 / EU of the European Parliament and of the Council is available here.
6.17. Users may also contact the Service Provider with other complaints through the contact details contained in this Policy.
6.18. The right of withdrawal does not apply to businesses, i.e. to a persons who are acting within the scope of exercising their trades, professions or businesses.
7. Liability, warranty
Liability for defects
7.1. In which cases can Users exercise their right of Defect Liability?
In the event of a defective performance of the company operating the webshop, a Defects Liability claim may be enforced against the company in accordance with the relevant provisions of the Civil Code.
7.2. What rights Users are entitled for based on a Defects Liability claim?
Users may choose, at their own discretion, to claim the following Defects Liability claims: to request repair or replacement, unless the fulfilment of such claim chosen by the User is impossible or would result in disproportionate additional costs to the Company as compared to the fulfilment of the other choice. If a user did not or could not request for repair or replacement, he or she may request a proportionate delivery of the service or the User may repair the defect or have it repaired at the expense of the Company, or, if no other option is available, terminate the Contract. One may also switch from his or her chosen right of Defects Liability to another one, but the cost of the change will be borne by the User, unless it was justified or the company provided the cause for it.
7.3. In what timeframe Users can enforce their Defects Liability claim?
Users are obliged to disclose the error immediately after its discovery, but not later than within two months of the discovery of the error. At the same time, we would like to draw your attention to the fact that you may not enforce your product warranty rights beyond the two-year limitation period after the performance of the contract.
7.4. Who can you enforce your Defects Liability claim against?
Users can you enforce their Defects Liability claim against the company.
7.5. What other conditions are there for enforcing your Defects Liability claim?
Within six months of delivery, the Defects Liability claim is not subject to any other condition if the User certifies that the product or service has been provided by the company operating the webshop. However, after six months of the performance, the User is obliged to prove that the fault recognized by the User had already been present at the time of performance.
Product warranty
7.6. In which cases can Users exercise their right of Product warranties?
In the event of a defective item (product), the User may, at his / her discretion, enforce a Defects Liability or product warranty claim.
7.7. What rights Users are entitled for based on a Product warranty claim?
As a product warranty claim, Users may only request the repair or replacement of the defective product.
7.8. In which case products are considered defective?
A product is defective if it does not meet the quality requirements of the product when it is placed on the market, or if it does not have the properties specified by the manufacturer in the product description provided by the manufacturer.
7.9. In what timeframe can users enforce their product warranty claims?
Users can enforce their product warranty claims within two years of the product being marketed by the manufacturer. When this deadline expires, they will lose this right.
7.10. Who can you enforce your product warranty claims against, and what other conditions apply?
You may only exercise your product warranty claim against the manufacturer or distributor of the movable properties concerned. In the event of a product warranty claim being enforced, the defect of product must be proved to the User.
7.11. In what case is the manufacturer (distributor) exempted from the product warranty obligation?
The manufacturer (distributor) is only exempted from product liability if he can prove that:
– the product was not manufactured or marketed in the scope of pursuing its business activity, or
– the fault was not recognizable at the time of placing the item on the market, according to the state of the art and technology
– the defect of the product results from the application of legislation or mandatory regulatory requirements
The manufacturer (distributor) has to prove only one of the reasons to have exemption.
Please note that due to the same error, you may not enforce a Defects Liability claim and a product warranty claim simultaneously. However, in the event of effective enforcement of your product warranty claim, you may enforce Defects Liability claim for the replaced product or repaired part against the manufacturer.
Warranty
7.12. In which cases can Users exercise their right of Defect Liability?
In the event of a defective performance, pursuant to Government Decree 151/2003 (IX.22) on the mandatory guarantee for certain durable goods, the company operating the webshop is obliged for providing guarantee.
7.13. What rights are Users entitled for based on guarantee and within what time frame?
The duration of the warranty period is one year. The warranty period begins on the date of the delivery of the consumer product to the consumer or, if the installation is performed by the distributor or its agent, commences on the day of installation.
7.14. When is a business exempt from its warranty obligation?
A business is exempt from its warranty obligations only if it can prove that the cause of the fault arose after performance. Please note that due to the same error, you may not enforce a Defects Liability claim and a product warranty claim, or you may not enforce a Defects Liability claim and a product warranty claim simultaneously you may not enforce a Defects Liability claim and a product warranty claim simultaneously, but otherwise the User shall be entitled to the rights arising from the warranty, regardless of the rights described in the sections on Defects Liability product warranties.
7.15. Service Provider is obliged to provide warranty or held liable for damage resulting from natural wear and tear or damage resulting from defective or negligent handling, excessive use, or from impacts other than specified or other improper use of products.
8. Procedure for warranty claims
8.1. In a contract between a consumer and a business, the parties’ agreement may not defer from the provisions of the regulation at the expense of the consumer.
8.2. The consumer is obliged to prove the conclusion of the contract (with an invoice or even a receipt).
8.3. The company is obliged to take a record of the warranty or warranty claim of the consumer announced.
8.4. A copy of the minutes shall be given to the consumer without delay and in a verifiable manner.
8.5. If the company cannot make a statement on the consumer’s warranty or warranty claim at the time of its announcement, it shall notify the consumer within five working days in a verifiable manner of its position – including the reasons in the event of the rejection of the claim and as well as the possibility of recourse to the conciliation body.
8.6. The company shall keep the minutes for a period of three years from the date of its recording and present it at the request of the controlling authorities.
8.7. The company should endeavour to repair or replace the product within fifteen days
9. Miscellaneous
9.1. Service Provider is entitled to use a contributor to fulfil its obligation. It is fully responsible for any unlawful conduct of this, as if it had committed the unlawful conduct itself.
9.2. If any part of this Policy becomes invalid, unlawful or unenforceable, it shall not affect the validity, legality and enforceability of the remaining parts.
9.3. If the Service Provider does not exercise its right under the Policy, failure to exercise the right shall not be considered a waiver of that right. Any waiver of any right shall be valid only with the explicit written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the essential terms or conditions of the Policy at one time does not mean that it will abandon the strict adherence to the condition or clause concerned.
9.4. Service Provider and User try to settle their disputes in a non-judicial way.
10. Order of Managing Complaints
10.1. The aim of our store is to fulfil all orders in the right quality, with full satisfaction of the customer. However, if Users have any complaints about the contract or its performance, they may also submit their complaint by e-mail or by mail.
10.2. The Service Provider will immediately examine the oral complaint and remedy it as necessary. If the buyer does not agree with the handling of the complaint, the Service Provider shall immediately record the complaint and its position on the complaint and hand over a copy thereof to the customer. If it is not possible to investigate the complaint immediately, the Service Provider shall take a record of the complaint and deliver a copy to the customer.
10.3. Any written complaint will be answered in writing by our webshop within 30 days. If the complaint is rejected, the webshop shall give reasons for the decision. The copy of the reply shall be kept for a period of 3 years and shall be presented to the controlling authorities upon request.
10.4. In case of complaints, you can also turn to the Hungarian Authority for Consumer Protection:
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
GPS koordináták: X 19,071 Y 47,496
Phone: +36 1 459 4800
Fax: +36 1 210 4677
E-mail: nfh@nfh.hu
